If you’re selling on Amazon, Account Suspension is your biggest obstacle. Once you receive that dreaded notification that your account has been suspended, you need to act on this, and you need to do it fast. However, given how tricky suspensions are, you can’t afford to make mistakes. You need to reinstate your account quickly and resolve the issue using the best solution – this is where we come in. Ecomstone provides services that help Amazon Accounts prepare for the unexpected or resolve Amazon account suspension and avoid losses in time, money, and effort.
Ecomstone’s Suspension Protection Program is like buying insurance for your Amazon seller account. We actively monitor your account performance for items that may trigger the suspension system and act immediately to help you reinstate your listing or account when it’s unpreventable. Our Amazon Experts team will draft your Appeal Letter and Plan of Action to give you the best chance and fastest resolution. We know exactly what the Amazon Performance Team is looking for and have a high success rate with our existing clients.
We understand how catastrophic unexpected Amazon issues can be to your business, especially suspensions. For most e-commerce sellers, Amazon is the largest and highest revenue sales channel, and it’s detrimental to the company if it’s gone. It’s not a matter of will my Seller Account get suspended but when the account will get suspended. There are numerous reasons why Amazon suspends your account or product listings.
Most of the triggers for a listing suppression or suspension are out of your control and are generally triggered by external factors. When this inevitable situation arises during your Amazon selling journey, individual and very specific actions need to be taken to resolve this issue to avoid substantial financial losses and negative brand reputation. For those lucky enough to have avoided this, it becomes a frantic stressful struggle to put all the pieces together when it does happen. We can help you at Ecomstone.
Seller accounts can get suspended right at the very first step - during account creation. Even before you completely begin, allow our team to assist you from getting verified to setting up your account and listing so you can start selling in no time.
Copyright, trademark, and patent violations not only take away your Amazon selling privileges; they also have law implications. If you have received a notice of IP rights infringement from Amazon, we have a team of skilled IP lawyers who can get the complaint withdrawn and appeal to Amazon legal, so you can get your account reinstated.
Amazon puts a great deal of focus on customer service, so having a poor seller performance can get your account suspended.
You may be suspended for the following:
• Order Defect Rate Above 1%
• Late Shipment Rate Above 4%
• Pre-Fulfillment Cancel Rate Above 2.5%
Get your account reinstated. Our team of experts will help you create an effective appeal with a plan of action ensuring Amazon that your rates will stay within acceptable limits.
With the rise of counterfeiters and hijackers, it’s necessary to set up all measures to protect your brand. Let our team do the work for you. We’ll help you file for copyrights, trademarks, and patents for your brand.
If you’ve spotted unauthorized sellers in your brand listing, we’ll closely work with you to get rid of hijackers and regain control of your listing. From evaluation, drafting cease and desist letters, filing for reports of infringement, and setting up preventive measures, we’ll be with you all throughout the process.
Suspension due to violation of Amazon policies is often vague, so sellers are usually clueless about how to fix the problem.
One of the following may be the reason for your suspension:
• Account Verification
• Multiple or Related Accounts
• Seller Identity
• Forged or Manipulated Documentation
• ASIN Creation
• ASIN Variation
• Review Manipulation
• Selling Restricted/ Prohibited Items
Get help from our team of professionals. We’ll do an in-depth review of your account to identify the main issues, prepare a corrective action plan, and set up procedures that ensure your account stays active.
If you’re accused of selling counterfeit products, Amazon can immediately suspend your listing or your seller account entirely. Falsely accused of selling counterfeit products? Let us help. Our legal experts will help you file legal claims and recover damages from brands that filed false complaints.